The first and possibly the most meaningful test when looking for a plumber is whether they answer their phone when you call, and if they don't, how long it takes for them to return your call. The response can often be indicative of the overall professionalism of a Melbourne plumber or Melbourne plumbing company. Those that do not answer their phone or get back to you in a reasonable time are likely to be the ones that don't show up to a booked job on time (if at all), and won't be available when you have an emergency.
Time in business test
Some exceptions no doubt exist, but generally plumbing companies who complete poor quality repairs and installations don't stay in business for long. Experience and a track record are essential - after all, who wants a novice apprentice carrying out repairs which may end up costing them a lot more in the future. Hiring a brand new Melbourne plumbing service may turn out fine, but it might also leave you with a lot of headaches and further costs.
Adequate insurance test
All professional plumbers in Melbourne should have proper insurance cover - ask to see a copy of the insurance policy (or certificate of currency) to confirm that the plumber who is working on your property is fully insured. Without insurance you could find yourself with headaches and further costs if any number of things go wrong. Most people have heard any number of expensive horror tradesmen stories that drag on and on from neighbours or friends.
Premises test
A real plumbing company should have a real premises, a real website, a proper van/truck and their own tools. If they don't, they are unlikely to be experienced, licensed and professional. Though there may be immediate cost benefits from getting a 'one man band' plumber Melbourne who does jobs on the side, this is never wise decision. If something goes wrong they won't have insurance, and they tend to be more unreliable.
Reference test
When you settle on a plumber you would like to engage, ask for the names of a couple of past customers to call for references as a final check. Any good plumber should have no trouble in thinking of a few satisfied Melbourne customers who wouldn't mind providing a reference, and if they aren't able to it's not a good sign. Testimonials published on the website are also good, but tend to be brief so it can be worth making a quick phone call for a better reference.
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